Last updated: Aug 2025
We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
About us
Our data protection officer is Daniel Shirley. The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact them at contact@beanbetter.co.uk
What data do we collect?
We need to store and process your data if you make an enquiry or book in a job with us, to allow us to provide our services as a coffee engineer company. This includes your name, contact details, messages, IP address and browser/device type. We also need to store your details for tax and insurance reasons.
We only store or process data which you have given directly to us and which we need to run our business.
Where do we source your data?
We collect data directly from you, e.g. contact forms, emails and messages, and from publicly available records, where relevant.
Why we process your data?
We process your data to provide and manage our services, fulfil legal obligations and improve our customer experience.
How long will we keep your data?
We may need to keep your personal details up to 5 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised.
Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.
Some of the services we use will also store a copy of your data. For example, our website provider 123 Reg, our email provider Google Workspace, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.
We do not sell or give your data to any third parties for their marketing purposes.
Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.
Your rights
You have the right to access, correct or delete your data or contact the ICO if you have a complaint about us in regards to your data.
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
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